Full terms & conditions for Perfectly Baked by Patsy are detailed below. By making an initial payment it will be deemed that the terms are understood and accepted as applying to your order.
PAYMENT CONDITIONS
Prices
Following your consultation / enquiry, your quote is valid for 6 months, paying your initial payment (see below) secures this price and prevents any further price increases, except in exceptional circumstances beyond my control e.g., exceptional fuel price increase, ingredients etc.
Initial Payments
A non-refundable 30% initial payment (total of the cake & delivery price if applicable) is required to secure the commission of your cake and chosen date with Perfectly Baked by Patsy. For orders under £60, full payment is required to secure the date/order, and no later than 3 weeks before the event, unless otherwise agreed by Perfectly Baked by Patsy.
Save The Date
If you wish to secure a date, without yet having a cake design and a final price, a £50 payment can be made. The design and final price will be agreed at least 3 months before the event date. Once a full quotation has been received and agreed on, a 50% non-refundable initial payment is then due. Full payment will then be due no later than 3 weeks (21 days calendar days) before the event date.
Payment
Payment should be made by PayPal or bank transfer to
Bank: Starling Bank
Account Name: Patsy Rudkin
Sort Code: 60-83-71
Account no: 34278506
Please email me with confirmation of transfer of funds to prompt acknowledgement of your payment, and a receipt will be sent. Final payment for your order is required no later than 3 weeks (21 calendar days) before the collection/delivery date.
Late Payments
If your deposit is not paid within 2 months (56 days) of your initial quote, then I reserve the right to cancel any previous arrangements. If full payment of your order is not received and cleared in my bank account, 21 calendar days before the event, the order will not be fulfilled and is deemed cancelled.
CANCELLATION
In the event of cancellation within 8 weeks (56 calendar days) of your event, I reserve the right to retain the 50% initial payment. If cancellation takes place 4 weeks (28 calendar days) before the event, I reserve the right to keep 75% of the total price, or if cancellation is less than 7 calendar days prior then 100% of the total price will be retained. Any cancellation must be made in writing (by letter or email) and will only be deemed to take effect from the date your letter/email is received by myself.
COVID – Should you need to cancel or postpone your event due to COVID, payment will be retained to cover any costs already incurred in preparing or completing your cake order. This includes costs for both ingredients and my time spent working on your project.
If you postpone the event, I will endeavour to transfer your order providing the date is suitable for me, otherwise it shall be treated as a cancellation. I retain the right to cancel the booking in very unusual circumstances beyond my control, such as fire or ill health, during which a full refund of any money taken will be made.
DESIGN, CONDITION, ALTERATIONS & CHANGES
It is your responsibility to read and check the quote thoroughly; any amendments should be made in writing. If requested, I will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please advise me when you pay your deposit if you are undecided on the final design. Perfectly Basked by Patsy reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price. Any item ordered from a picture or photo of a design produced by any other cake maker, I can only reproduce as my interpretation of that design and it will not be an exact copy of any picture or photo supplied.
Chocolate
I would recommend extreme caution if you are thinking of anything decorated with chocolate or buttercream for a summer event (May-September). I cannot accept responsibility for any melting of the cake once it has left my possession, we have no control over the environment / venue temperature. I can, however, suggest designs that are less susceptible to melting and do everything within our control to reduce this from happening.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Special Diets
Please discuss with me if any of your guests have special dietary requirements. Cakes can be made to cater for special diets and allergens e.g. gluten free, dairy, lactose, nuts, vegetarian and vegan etc. by request. Please be aware that although these ingredients can be removed from the cakes, they are still used in my kitchen so I cannot guarantee that any of my cakes are completely free of all traces for people who are highly sensitive.
Non-Edible Items
Most cakes contain small proportions of inedible items, it is the customers’ responsibility to ensure these are removed by your caterer/guest before consumption e.g. support dowels in tiered and character cakes, ribbons, wires in sugar flowers etc. A list of non-edible items will be included with the delivery note for your order.
DELIVERY CONDITIONS
Delivery Charge
Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from my address. If you choose delivery, it is my intention that your cake will be delivered in perfect condition prior to the start of your event. However, I ask for patience with factors that may be beyond our control (e.g. traffic conditions) as I cannot be held liable for any such delays. In some circumstances, I may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct details/timings plus the postcode of the venue.
In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. I cannot be held liable for any damage that is rendered to the cake at the venue once I have left the premises. It is with this in mind that I require somebody responsible, to check that they are happy with the cake before I leave. If you chose to collect the cake, I will not be held liable for any damage to the cake once it has left my possession. Tiered cakes are most at risk during transport, so please seek advice on how to transport it, and I highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, I recommend it is collected the day before the wedding. Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.
Cake Set up
It is the customers’ responsibility to ensure arrangements are made for the cake table, linen, cake stand and knife, which should all be set-up prior to my arrival (unless there is an agreement that I will liaise with the venue on your behalf). If any delay is incurred due to these not being set-up, I reserve the right to charge for any delay incurred (labour costs at £25 per hour, plus any compensation required to pay to other customers where delivery has been delayed as a result) or leave your order with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable platform or table if you are having a marquee or outside event as surrounding floorboards can move once stood on.
STORAGE & CONSUMPTION
Damage
Please remember that decorations are very delicate items, and I cannot accept responsibility for damage that is done to your order after it has left my possession. If any damage is rendered after it has left my possession, then you can advise me and request a repair if time allows, which will be costed accordingly, including transport costs if appropriate.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event. After this date, I advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, I cannot guarantee its quality if it is consumed more than 48 hours after the event. My bakes are made entirely of natural fresh ingredients, so I’d like to remind you that because of this they will not have the extended shelf life similar to purchased items from supermarkets as these contain additives and preservatives to ensure their prolonged life. Freezing the cake, however, will preserve the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing for a maximum of 3 months as per recommendations by food hygiene standards. Do not re-freeze if it has been previously defrosted, my suggestion would be to cut into convenient portion sizes before freezing so that it can be defrosted on a per portion basis. Sugar paste cakes should not be refrigerated as it will cause condensation to form on the surface and make it ‘wet’.
Complaints
If you have any concerns about your order, please inform me upon delivery / inspection so that I can rectify it in time for your event where possible. I highly recommend a member of the family / event manager as a designated point of contact to help ensure all runs smoothly for your event. All other concerns should be made in writing and evidence of the fault should also be included. A refund is only given if uneaten orders are returned and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind. In the unlikely event of late delivery (defined as delivery after the start of the event), the maximum compensation will be a refund of the delivery price. I ask for patience with factors that may be beyond my control (e.g. traffic conditions) as I cannot be held liable for any such delays. I pride myself on a personal yet professional service.
Thank you for choosing Perfectly Baked by Patsy for your order.